Back-to-School Marketing: Targeting Shoppers From Kindergarten To College

What mar­keters need to know about tar­get­ing stu­dents of all ages, par­ents, and teach­ers with back-to-school cam­paigns.

Lisa Lacy By Lisa Lacy. Join the discussion » 0 comments

Back-to-school shop­ping ain’t what it used to be. Instead of the Trap­per Keep­ers and Lisa Frank fold­ers avail­able local­ly, stu­dents have count­less options and opin­ions at their fin­ger­tips to find pre­cise­ly what they want. And if Mom and/or Dad are still pay­ing, they can much more eas­i­ly price com­pare. And this means mar­keters real­ly have their work cut out for them this time of year.


The back-to-school mar­ket is huge – worth an esti­mat­ed $68 bil­lion, per the Nation­al Retail Federation’s esti­mates, and includ­ing 70 mil­lion stu­dents in the U.S. alone – but, unlike the slight­ly more lucra­tive win­ter hol­i­days, this sea­son is long-run­ning and varies by region.

It is fur­ther com­pli­cat­ed by a dis­parate audi­ence that includes stu­dents, as well as their par­ents and teach­ers.

For younger stu­dents, par­ents are the pri­ma­ry tar­get. Once you get to mid­dle school ages, stu­dents have strong views and influ­ence around prod­ucts, espe­cial­ly in the fash­ion area, but par­ents are still engaged,” said Bruce Clark, mar­ket­ing pro­fes­sor at the D’Amore-McKim School of Busi­ness at North­east­ern Uni­ver­si­ty. “By col­lege, this is large­ly about the stu­dent, not the par­ents, though an excep­tion would be the fresh­man year tran­si­tion, where par­ents often have strong feel­ings about their child leav­ing the nest.”

In addi­tion, Clark notes retail­ers of big tick­et items like com­put­ers need to address par­ents regard­less of age, since Mom and/or Dad are like­ly pay­ing the bill.

Brid­get Fahrland, senior vice pres­i­dent of client strat­e­gy at Flu­id Inc., which says it cre­ates com­merce expe­ri­ences and soft­ware, agrees back-to-school con­sumer tar­gets depend entire­ly on age.

Because mar­keters don’t know who has the most influ­ence on back-to-school pur­chas­es on a fam­i­ly-by-fam­i­ly basis, brands can cov­er a lot of ground with pro­mo­tions like self­ies for a chance to win and/or bonus rewards for par­ents, said Jan­ice Pol­lard, senior mar­ket­ing man­ag­er at dig­i­tal mar­ket­ing agency Hel­loWorld.

Plus, social plat­forms make it fun and easy for both kids and par­ents to plan back-to-school shop­ping, such as a Pin to Win con­test,” Pol­lard said.

Retail­ers can also use loca­tion to tar­get mes­sag­ing to con­sumers lin­ger­ing around school sup­plies rather than rely­ing on cal­en­dars that may prove inac­cu­rate.

But what else do mar­keters need to know about tar­get­ing school-age chil­dren and young adults?

1. Mobile Is Age-Agnos­tic

Mobile is an impor­tant con­sid­er­a­tion regard­less of age because it is ubiq­ui­tous.

To wit: Per Google, par­ents are using mobile more than ever to tack­le back-to-school shop­ping in micro-moments for their younger chil­dren. In fact, Google sees an evo­lu­tion in shop­ping behav­ior in which par­ents no longer plan back-to-school shop­ping trips but rather shop in so-called I‑want-to-buy moments with their devices.

But mobile is equal­ly impor­tant for old­er stu­dents as more than 75 per­cent own mobile devices and 31 per­cent of col­lege stu­dents plan to buy prod­ucts with said smart­phones, the NRF says. An addi­tion­al 41 per­cent will use those mobile devices to research prod­ucts and price com­pare, per the NRF.

Col­lege stu­dents – and even old­er high school stu­dents – are always shop­ping on their phones, accord­ing to Fahrland.

While they may be enticed by back-to-school deals, back to school is less of a shop­ping ‘event’ for them than it was for pre­vi­ous gen­er­a­tions,” she said. “There is less of a rad­i­cal peak here and more of a slight bump.”

2. Styl­ish­ness Is Also Age-Blind

Old­er stu­dents are dri­ven by trends and new releas­es, so cam­paign­ing should tie into that, Fahrland said.

But, unlike back-to-school shop­ping of yore, experts also say social com­mu­ni­ties mean even the youngest con­sumers are tapped into what’s in and what’s out for a giv­en school year. (Per Google, that means we’ll see more bik­er jeans and culottes this year, along with few­er com­bat boots and maxi dress­es.)

3. Kids Have More Influ­ence Than They Used To

Younger stu­dents have a much high­er aware­ness of their per­son­al style pref­er­ences at an ear­ly age, as well as a desire to express their indi­vid­u­al­i­ty, accord­ing to Pol­lard.

If you were a kid in the ’80s, maybe you were des­per­ate­ly pin­ing for a pair of styl­ish and sul­try Jor­dache jeans, but your par­ents made you wear the sen­si­ble and eco­nom­i­cal Tough­skins,” she said. “These days, though, kids have more influ­ence on their indi­vid­ual looks, and get a lot of help from their dig­i­tal com­mu­ni­ties to decide what to wear.”

4. Parental Involve­ment Means Bud­gets Mat­ter More

For the K to 12 audi­ence, Fahrland notes back-to-school shop­ping is more of an event that still takes place with parental input.

And, per the NRF, par­ents tend to be more bud­get-con­scious, so retail­ers should tar­get them with ads and mobile offers to dri­ve con­ver­sions.

5. Col­lege Stu­dents Have More Inde­pen­dence And Want To Hear About It

Take dorms, for exam­ple. The NRF says 31 per­cent of col­lege stu­dents will live in a dorm this year, which is the high­est in its sur­vey his­to­ry, and the aver­age col­lege stu­dent will spend $900 on back-to-school shop­ping.

Col­lege is often about mov­ing away from home for the first time, so in addi­tion to the chang­ing school expe­ri­ence, there is a chang­ing life expe­ri­ence,” Clark said. “The lat­ter can be mar­ket­ed in terms of the free­dom and adven­ture of the new col­lege world.”

Aalap Shah, co-founder of social media agency SoMe Con­nect, agrees back-to-school mes­sag­ing for col­lege should be more cen­tered around stu­dents them­selves.

They are mak­ing the pur­chas­es more direct­ly and will be mak­ing fur­ther pur­chas­es once they are on site. Here is a good oppor­tu­ni­ty to talk to those stu­dents,” he said.

6. Dude, Where’s My Ship­ping Offer?

It’s also impor­tant to look at prac­ti­cal con­sid­er­a­tions, like actu­al­ly acquir­ing the goods old­er stu­dents pur­chase for them­selves. Case in point: The NRF says 90 per­cent of back-to-col­lege shop­pers plan to uti­lize offers like free ship­ping and near­ly half plan to use ship-to-store or in-store pick-up options.


Regard­less of age, mobile and style are two vital com­po­nents of back-to-school cam­paigns.

Lisa Lacy

Written by Lisa Lacy

Lisa is a senior features writer for Inked. She also previously covered digital marketing for Incisive Media. Her background includes editorial positions at Dow Jones, the Financial Times, the Huffington Post, AOL, Amazon, Hearst, Martha Stewart Living and the Dian Fossey Gorilla Fund.

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