10 Brands Harnessing Online Petitions For Marketing Good

Peti­tions offer unique ways to con­nect with con­sumers. Here are five tips for max­i­miz­ing their brand poten­tial.

Lisa Lacy By Lisa Lacy. Join the discussion » 0 comments

In part because peti­tions are a less con­ven­tion­al mar­ket­ing tool, they help brands cut through noise and cap­ture con­sumer atten­tion. Regard­less of whether they come from brand or con­sumer, peti­tions offer not only a unique way to unite com­mu­ni­ty and engage with fans, but also an oppor­tu­ni­ty to inter­act with incred­i­bly pas­sion­ate con­sumers. And the peti­tions don’t even have to be seri­ous. Peti­tion-wor­thy issues run the gamut from emo­jis and Death Stars to back­ground checks and body sham­ing.


The Zim­bab­we Parks and Wildlife Man­age­ment Author­i­ty has sus­pend­ed lion hunt­ing out­side of its Hwange Nation­al Park. Per some reports, the move comes in response to a peti­tion to hon­or the now infa­mous Cecil the Lion, which gen­er­at­ed more than 1 mil­lion sig­na­tures in a week.

Fur­ther, a White House peti­tion to extra­dite the den­tist who alleged­ly killed Cecil has more than 230,000 sig­na­tures, which means the Oba­ma admin­is­tra­tion will even­tu­al­ly respond because the White House replies to all peti­tions that receive 100,000 sig­na­tures with­in 30 days.

The exam­ples of both lion and den­tist are great illus­tra­tions of the pow­er online peti­tions have to not only unite con­sumers, but to inspire action. And increas­ing­ly, brands are tak­ing note.

Here’s a look at 10 brands using peti­tions as mar­ket­ing vehi­cles.

Brand-Driven Petitions

Tillmook And American Cheese

Call­ing Amer­i­can cheese “un-Amer­i­can,” dairy brand Tillam­ook asked con­sumers to sign a White House peti­tion to strip America’s name from “these processed, plas­tic-wrapped slices of decep­tion.”

The cam­paign net­ted about 4,700 sig­na­tures, which is rough­ly 95,000 shy of spurring a gov­ern­ment response. How­ev­er, an accom­pa­ny­ing video near­ly hit the 100,000-view mark.

The White House And The Death Star

A 2012 peti­tion to the Oba­ma admin­is­tra­tion to make 2016 the year it builds a Death Star – the super­weapon in “Star Wars” that was capa­ble of destroy­ing entire plan­ets with a sin­gle laser beam – gen­er­at­ed about 35,000 sig­na­tures, as well as offi­cial recog­ni­tion.

In fact, at Dig­i­tal Sum­mit Phoenix ear­li­er this year, Leigh Hey­man, a senior pol­i­cy advi­sor at the White House who is also the for­mer direc­tor of new media tech­nolo­gies, not­ed the White House response to the “tongue-in-cheek peti­tion” point­ed out Death Star con­struc­tion has been esti­mat­ed to cost $850,000,000,000,000,000 and the Oba­ma Admin­is­tra­tion does­n’t sup­port blow­ing up plan­ets.

This Pres­i­dent said he want­ed this to be the most par­tic­i­pa­to­ry gov­ern­ment in his­to­ry. He want­ed to change the sta­tus quo,” Hey­man said. That’s why the White House used the Death Star peti­tion as an engage­ment oppor­tu­ni­ty and embed­ded var­i­ous links with­in its response with details about the U.S. space pro­gram.

Nor­mal­ly when we respond to a peti­tion, we send a sur­vey about the experience…nearly half that received the response [about the Death Star] said they learned some­thing new,” Hey­man added.

That com­mu­ni­ca­tion is key.

We get a lot of peti­tions from across the polit­i­cal spec­trum. There’s a con­ver­sa­tion hap­pen­ing between us and the peo­ple who cre­at­ed the peti­tion that is not fil­tered by talk radio and cable news,” Hey­man said. “It’s not a real con­ver­sa­tion we could have any­where else.”

Taco Bell And The Taco Emoji

In Decem­ber, Taco Bell post­ed a Change.org peti­tion, ask­ing Amer­i­cans to help con­vince the Uni­code Con­sor­tium, the non­prof­it that reg­u­lates cod­ing stan­dards for emo­jis, to make the taco emo­ji offi­cial. Rough­ly 33,000 sig­na­tures lat­er in June, the taco emo­ji became a real­i­ty.

Cre­at­ing the peti­tion was an oppor­tu­ni­ty to unite a com­mu­ni­ty around some­thing for which the brand and con­sumers share a mutu­al pas­sion, accord­ing to Matt Prince, PR and news­room man­ag­er at Taco Bell.

Our fans love tacos, and they love emo­jis — the 30,000 sig­na­tures and sup­port on social media is proof of what’s pos­si­ble when you bring those things togeth­er,” Prince said.

Fur­ther, he said a peti­tion sig­na­ture was more pow­er­ful in the fight for the taco emo­ji than a like, a favorite, or a view.

Being able to lead the charge as a taco fan first, and Taco Bell sec­ond, pro­vid­ed us an oppor­tu­ni­ty to engage with our fans in a much more unique and mean­ing­ful way,” Prince added.

Noland Cham­b­liss, direc­tor of exter­nal affairs at peti­tion tool Change.org, agreed the key here is that the brand was not pro­mot­ing a Taco Bell emo­ji, but rather “some­thing the entire taco com­mu­ni­ty can ral­ly behind. They were tak­ing an oppor­tu­ni­ty to be a leader, but not self-promotional…and obvi­ous­ly it res­onat­ed.”

Juicy Fruit And The Gum Emoji

The Taco Bell peti­tion inspired the Juicy Fruit gum brand to post its own peti­tion ask­ing con­sumers to vote for a bub­ble-gum-blow­ing emo­ji, Cham­b­liss said.

As of August 2015, the peti­tion has about 700 sig­na­tures.

T‑Mobile And Overage Charges

On what Cham­b­liss calls the “slight­ly more aggres­sive side,” T‑Mobile CEO John Leg­ere post­ed a peti­tion call­ing on wire­less car­ri­ers AT&T, Ver­i­zon, and Sprint to drop over­age charges.

Not­ing these charges cost con­sumers more than $1 bil­lion each year, the T‑Mobile peti­tion says it’s time to “send a mes­sage to the old guard wire­less com­pa­nies that bill shock and over­age fees are no longer accept­able.”

To date, the peti­tion has near­ly 250,000 sig­na­tures.

This was a chance to posi­tion them­selves as out and in front on issue,” Cham­b­liss said.

Virgin America And Love Field

When Dal­las’ Love Field had two gate vacan­cies in 2014, Vir­gin Amer­i­ca took to Change.org to ask con­sumers to help it bring some “healthy com­pe­ti­tion” to the air­port dom­i­nat­ed by a sin­gle air­line that, at the time, it said con­trolled 90 per­cent of the traf­fic and 80 per­cent of the gates.

The PR push also includ­ed the web­site FreeLoveField.com, the hash­tag #LoveToFly­Vir­gin and a video with founder Richard Bran­son writ­ing a love let­ter to Love Field, which includes the line, “You have the win­dow seat to my heart, Kit­ten.”

The peti­tion net­ted near­ly 28,000 sig­na­tures, as well as approval from the City of Dal­las to lease two gates just 11 days after the peti­tion was cre­at­ed.

It was an oppor­tu­ni­ty to demon­strate the pub­lic excite­ment about Vir­gin Amer­i­ca and ulti­mate­ly they won,” Cham­b­liss said.

Seventh Generation And Toxic Materials

Clean­ing, paper, and per­son­al care brand Sev­enth Gen­er­a­tion is peti­tion­ing the New York State Sen­ate to pass the Child Safe Prod­ucts Act to “get…toxins out of our kids’ hands.”

As of August 2015, it has about 19,000 sup­port­ers.

Consumer-Driven Petitions

Per Cham­b­liss, anoth­er inter­est­ing oppor­tu­ni­ty is the abil­i­ty to respond to peti­tions direct­ed to brands.

We have hun­dreds of new peti­tions every day,” Cham­b­liss said. “It is inevitable [brands] will be on the receiv­ing end of a peti­tion and, for some folks, that’s a scary prospect.”

As a result, Cham­b­liss said Change.org has been work­ing on how to enable pro­duc­tive con­ver­sa­tions between peti­tion­ers and those that receive peti­tions, which he said Change.org calls “deci­sion mak­ers” because the plat­form wants to “remove the antag­o­nis­tic frame­work.”

It can be a pro­duc­tive con­ver­sa­tion with stake­hold­ers that work togeth­er for change,” Cham­b­liss said. “[Peti­tion­ers] cre­at­ed an oppor­tu­ni­ty to respond to them and make a dia­log and a lot of brands take advan­tage.”

And that’s impor­tant because a peti­tion is a moment when a com­mu­ni­ty of peo­ple has already had an expe­ri­ence with a giv­en brand and they’ve tak­en action.

That’s a per­son you want to be in con­ver­sa­tion with,” Cham­b­liss said. “Maybe you don’t love the way they’ve come to think about the brand today, but it’s an oppor­tu­ni­ty to con­nect with some­one who has thought deeply about your brand and is already engag­ing.”

Exam­ples abound.

Uber And Background Checks

A woman in India peti­tioned Uber to man­date sev­en-year back­ground checks after the rape of a woman by a dri­ver.

The peti­tion had over 63,000 sig­na­tures, as well as a response from Uber not­ing new poli­cies would be imple­ment­ed. “It was par­tic­u­lar­ly pop­u­lar and Uber took the oppor­tu­ni­ty to respond and went over a series of steps to do a bit bet­ter,” Cham­b­liss said.

It was an amaz­ing oppor­tu­ni­ty to take a dif­fi­cult moment and turn it into a brand oppor­tu­ni­ty.”

Piperlime And Fur

A peti­tion for Gap brand Piper­lime to stop sell­ing fur result­ed in more than 52,000 sig­na­tures and a change in cor­po­rate pol­i­cy.

Cham­b­liss calls this “an amaz­ing oppor­tu­ni­ty to turn some­one who is a Gap fan into an even big­ger advo­cate for the brand.”

GoDaddy And That Super Bowl Commercial With The Puppy

A peti­tion express­ing out­rage over GoDaddy’s 2015 Super Bowl ad had 42,000 sup­port­ers. In the end, GoDad­dy pulled the ad and respond­ed to peti­tion­ers.

But Does It Really Matter?

Change.org has 100 mil­lion users and the plat­form is start­ing to see more brands iden­ti­fy oppor­tu­ni­ties to grow com­mu­ni­ty around the issues they care about, accord­ing to Cham­b­liss.

A peti­tion is the old­est orga­ni­za­tion­al tool that exists,” Cham­b­liss said. “It’s the sim­plest polit­i­cal action any­one can take: ‘I believe in this,’ and some­one says, ‘I agree.’ It’s sim­ple, but pro­found.”

While peti­tions of yore required phys­i­cal­ly find­ing peo­ple to sign, the process has been made “much, much eas­i­er by the Inter­net,” he said.

It’s inter­est­ing and fas­ci­nat­ing watch­ing folks try­ing to get orga­nized online redis­cov­er this tool and how pow­er­ful it can be,” Cham­b­liss added.

What’s more, peti­tions give brands a unique oppor­tu­ni­ty to respond to a con­cerned com­mu­ni­ty rather than giv­ing a state­ment to the press or rely­ing on social plat­forms to dis­trib­ute a mes­sage indis­crim­i­nate­ly, he said.

If I don’t look at Twit­ter every day, I might miss a response,” Cham­b­liss said. How­ev­er, with a peti­tion, a brand can make sure an engaged com­mu­ni­ty hears about the issue they care about, which, he said, is “a lit­tle more sur­gi­cal.”

5 Tips To Maximize The Potential Of Petitions

For any brand inter­est­ed in tap­ping the poten­tial of peti­tions, here are five expert tips.

  1. Use a major plat­form: Dana DiT­o­ma­so, part­ner at dig­i­tal mar­ket­ing agency Kick Point, sus­pects the rea­son Till­mook may have strug­gled to gen­er­ate inter­est is that the Amer­i­can cheese peti­tion is housed on its web­site. There­fore, she rec­om­mends brands opt to use a major plat­form instead.
  2. Have a clear mis­sion: The Taco Bell peti­tion was suc­cess­ful because it had “a spe­cif­ic, achiev­able goal,” accord­ing to Cham­b­liss.
  3. Make it com­pelling: Like taco emo­jis, a peti­tion does­n’t have to be grave or seri­ous to be com­pelling, Cham­b­liss said.
  4. Cre­ate urgency: Taco Bell released its peti­tion when a new round of emo­jis was about to be approved and released. “Folks knew that they need­ed to gath­er enough sig­na­tures to con­vince Uni­code before they made their final deci­sion,” Cham­b­liss said.
  5. Imple­ment a strat­e­gy: Taco Bell pro­mot­ed its peti­tion via social media, a microsite and taco emo­ji t‑shirts. “They did­n’t just post the peti­tion and hope folks would find it, they had a plan to get it in front of peo­ple and get them excit­ed,” Cham­b­liss said.

How much mar­ket­ing poten­tial do you see in online peti­tions?

Lisa Lacy

Written by Lisa Lacy

Lisa is a senior features writer for Inked. She also previously covered digital marketing for Incisive Media. Her background includes editorial positions at Dow Jones, the Financial Times, the Huffington Post, AOL, Amazon, Hearst, Martha Stewart Living and the Dian Fossey Gorilla Fund.

Inked is published by Linkdex, the SEO platform of choice for professional marketers.

Discover why brands and agencies choose Linkdex

  • Get started fast with easy onboarding & training
  • Import and connect data from other platforms
  • Scale with your business, websites and markets
  • Up-skill teams with training & accreditation
  • Build workflows with tasks, reporting and alerts

Get a free induction and experience of Linkdex.

Just fill out this form, and one of our team members will get in touch to arrange your own, personalized demo.