In part because petitions are a less conventional marketing tool, they help brands cut through noise and capture consumer attention. Regardless of whether they come from brand or consumer, petitions offer not only a unique way to unite community and engage with fans, but also an opportunity to interact with incredibly passionate consumers. And the petitions don’t even have to be serious. Petition-worthy issues run the gamut from emojis and Death Stars to background checks and body shaming.
The Zimbabwe Parks and Wildlife Management Authority has suspended lion hunting outside of its Hwange National Park. Per some reports, the move comes in response to a petition to honor the now infamous Cecil the Lion, which generated more than 1 million signatures in a week.
Further, a White House petition to extradite the dentist who allegedly killed Cecil has more than 230,000 signatures, which means the Obama administration will eventually respond because the White House replies to all petitions that receive 100,000 signatures within 30 days.
The examples of both lion and dentist are great illustrations of the power online petitions have to not only unite consumers, but to inspire action. And increasingly, brands are taking note.
Here’s a look at 10 brands using petitions as marketing vehicles.
Brand-Driven Petitions
Tillmook And American Cheese
Calling American cheese “un-American,” dairy brand Tillamook asked consumers to sign a White House petition to strip America’s name from “these processed, plastic-wrapped slices of deception.”
The campaign netted about 4,700 signatures, which is roughly 95,000 shy of spurring a government response. However, an accompanying video nearly hit the 100,000-view mark.
The White House And The Death Star
A 2012 petition to the Obama administration to make 2016 the year it builds a Death Star – the superweapon in “Star Wars” that was capable of destroying entire planets with a single laser beam – generated about 35,000 signatures, as well as official recognition.
In fact, at Digital Summit Phoenix earlier this year, Leigh Heyman, a senior policy advisor at the White House who is also the former director of new media technologies, noted the White House response to the “tongue-in-cheek petition” pointed out Death Star construction has been estimated to cost $850,000,000,000,000,000 and the Obama Administration doesn’t support blowing up planets.
“This President said he wanted this to be the most participatory government in history. He wanted to change the status quo,” Heyman said. That’s why the White House used the Death Star petition as an engagement opportunity and embedded various links within its response with details about the U.S. space program.
“Normally when we respond to a petition, we send a survey about the experience…nearly half that received the response [about the Death Star] said they learned something new,” Heyman added.
That communication is key.
“We get a lot of petitions from across the political spectrum. There’s a conversation happening between us and the people who created the petition that is not filtered by talk radio and cable news,” Heyman said. “It’s not a real conversation we could have anywhere else.”
Taco Bell And The Taco Emoji
In December, Taco Bell posted a Change.org petition, asking Americans to help convince the Unicode Consortium, the nonprofit that regulates coding standards for emojis, to make the taco emoji official. Roughly 33,000 signatures later in June, the taco emoji became a reality.
Creating the petition was an opportunity to unite a community around something for which the brand and consumers share a mutual passion, according to Matt Prince, PR and newsroom manager at Taco Bell.
“Our fans love tacos, and they love emojis — the 30,000 signatures and support on social media is proof of what’s possible when you bring those things together,” Prince said.
Further, he said a petition signature was more powerful in the fight for the taco emoji than a like, a favorite, or a view.
“Being able to lead the charge as a taco fan first, and Taco Bell second, provided us an opportunity to engage with our fans in a much more unique and meaningful way,” Prince added.
Noland Chambliss, director of external affairs at petition tool Change.org, agreed the key here is that the brand was not promoting a Taco Bell emoji, but rather “something the entire taco community can rally behind. They were taking an opportunity to be a leader, but not self-promotional…and obviously it resonated.”
Juicy Fruit And The Gum Emoji
The Taco Bell petition inspired the Juicy Fruit gum brand to post its own petition asking consumers to vote for a bubble-gum-blowing emoji, Chambliss said.
As of August 2015, the petition has about 700 signatures.
T‑Mobile And Overage Charges
On what Chambliss calls the “slightly more aggressive side,” T‑Mobile CEO John Legere posted a petition calling on wireless carriers AT&T, Verizon, and Sprint to drop overage charges.
Noting these charges cost consumers more than $1 billion each year, the T‑Mobile petition says it’s time to “send a message to the old guard wireless companies that bill shock and overage fees are no longer acceptable.”
To date, the petition has nearly 250,000 signatures.
“This was a chance to position themselves as out and in front on issue,” Chambliss said.
Virgin America And Love Field
When Dallas’ Love Field had two gate vacancies in 2014, Virgin America took to Change.org to ask consumers to help it bring some “healthy competition” to the airport dominated by a single airline that, at the time, it said controlled 90 percent of the traffic and 80 percent of the gates.
The PR push also included the website FreeLoveField.com, the hashtag #LoveToFlyVirgin and a video with founder Richard Branson writing a love letter to Love Field, which includes the line, “You have the window seat to my heart, Kitten.”
The petition netted nearly 28,000 signatures, as well as approval from the City of Dallas to lease two gates just 11 days after the petition was created.
“It was an opportunity to demonstrate the public excitement about Virgin America and ultimately they won,” Chambliss said.
Seventh Generation And Toxic Materials
Cleaning, paper, and personal care brand Seventh Generation is petitioning the New York State Senate to pass the Child Safe Products Act to “get…toxins out of our kids’ hands.”
As of August 2015, it has about 19,000 supporters.
Consumer-Driven Petitions
Per Chambliss, another interesting opportunity is the ability to respond to petitions directed to brands.
“We have hundreds of new petitions every day,” Chambliss said. “It is inevitable [brands] will be on the receiving end of a petition and, for some folks, that’s a scary prospect.”
As a result, Chambliss said Change.org has been working on how to enable productive conversations between petitioners and those that receive petitions, which he said Change.org calls “decision makers” because the platform wants to “remove the antagonistic framework.”
“It can be a productive conversation with stakeholders that work together for change,” Chambliss said. “[Petitioners] created an opportunity to respond to them and make a dialog and a lot of brands take advantage.”
And that’s important because a petition is a moment when a community of people has already had an experience with a given brand and they’ve taken action.
“That’s a person you want to be in conversation with,” Chambliss said. “Maybe you don’t love the way they’ve come to think about the brand today, but it’s an opportunity to connect with someone who has thought deeply about your brand and is already engaging.”
Examples abound.
Uber And Background Checks
A woman in India petitioned Uber to mandate seven-year background checks after the rape of a woman by a driver.
The petition had over 63,000 signatures, as well as a response from Uber noting new policies would be implemented. “It was particularly popular and Uber took the opportunity to respond and went over a series of steps to do a bit better,” Chambliss said.
“It was an amazing opportunity to take a difficult moment and turn it into a brand opportunity.”
Piperlime And Fur
A petition for Gap brand Piperlime to stop selling fur resulted in more than 52,000 signatures and a change in corporate policy.
Chambliss calls this “an amazing opportunity to turn someone who is a Gap fan into an even bigger advocate for the brand.”
GoDaddy And That Super Bowl Commercial With The Puppy
A petition expressing outrage over GoDaddy’s 2015 Super Bowl ad had 42,000 supporters. In the end, GoDaddy pulled the ad and responded to petitioners.
But Does It Really Matter?
Change.org has 100 million users and the platform is starting to see more brands identify opportunities to grow community around the issues they care about, according to Chambliss.
“A petition is the oldest organizational tool that exists,” Chambliss said. “It’s the simplest political action anyone can take: ‘I believe in this,’ and someone says, ‘I agree.’ It’s simple, but profound.”
While petitions of yore required physically finding people to sign, the process has been made “much, much easier by the Internet,” he said.
“It’s interesting and fascinating watching folks trying to get organized online rediscover this tool and how powerful it can be,” Chambliss added.
What’s more, petitions give brands a unique opportunity to respond to a concerned community rather than giving a statement to the press or relying on social platforms to distribute a message indiscriminately, he said.
“If I don’t look at Twitter every day, I might miss a response,” Chambliss said. However, with a petition, a brand can make sure an engaged community hears about the issue they care about, which, he said, is “a little more surgical.”
5 Tips To Maximize The Potential Of Petitions
For any brand interested in tapping the potential of petitions, here are five expert tips.
- Use a major platform: Dana DiTomaso, partner at digital marketing agency Kick Point, suspects the reason Tillmook may have struggled to generate interest is that the American cheese petition is housed on its website. Therefore, she recommends brands opt to use a major platform instead.
- Have a clear mission: The Taco Bell petition was successful because it had “a specific, achievable goal,” according to Chambliss.
- Make it compelling: Like taco emojis, a petition doesn’t have to be grave or serious to be compelling, Chambliss said.
- Create urgency: Taco Bell released its petition when a new round of emojis was about to be approved and released. “Folks knew that they needed to gather enough signatures to convince Unicode before they made their final decision,” Chambliss said.
- Implement a strategy: Taco Bell promoted its petition via social media, a microsite and taco emoji t‑shirts. “They didn’t just post the petition and hope folks would find it, they had a plan to get it in front of people and get them excited,” Chambliss said.
How much marketing potential do you see in online petitions?