Victoria’s Secret has become first brand to integrate chat features from ephemeral messaging start-up Frankly into its PINK Nation app, which will allow millennials to connect and chat through the branded app.
Victoria’s Secret is perhaps better known for ephemeral garb than messaging, but the brand has nevertheless teamed up with Frankly, which calls itself an ephemeral messaging app and chat technology that brings “personality, emotion and privacy to mobile messaging,” to power chat in the former’s PINK Nation iOS and Android apps.
Frankly says the partnership marks the start of its new focus on “bringing chat technology to other app developers through its newly launched Chat SDK,” which it says powers chat for brands.
Victoria’s Secret is the first brand to integrate Chat SDK into its existing mobile experience, said Harrison Shih, vice president of product and marketing for Frankly. However, he notes Frankly has worked with “other major brands like KISS FM and top tier social media stars” to help engage with fans through messaging.
“We are currently working closely with strategic early partners to bring chat to their users,” Shih said.
Frankly enables consumers with the PINK Nation app to connect digitally through the app. Per Shih, Frankly is “customizable and reflective of emotions.”
“You can shout and whisper using different fonts, colors and emojis. You can send disappearing text, video and voice, or pin to keep the message,” he said. “If you want to recall or unsend your messages before they’re seen or read by the receiver, that is your choice.”
In addition, Shih said Frankly lets users have control over their “digital footprint,” which allows them to be open and honest “without worry of leaving a permanent mark.”
Beyond communicating with friends, Shih said Frankly’s “Supergroup” feature allows “theme-based chatting” as a way for users to meet new people, and find new friends with similar interests.
“We offer app developers the ability to add a chat function to their app through our Chat SDK,” Shih said. “With that, fans can engage interactively with the brand, inside their own app.”
Frankly’s integrated chat experience with brands and other applications enables millennials to chat where they already are, Shih said. That means that rather than switching app experiences to various messaging and/or social apps, young consumers can instead participate in conversations and engage with the community they already are in.
Frankly has over 2 million downloads to date and is available for iOS and Android devices. Shih said Frankly’s core demographic is teenage girls.
“Frankly has stood for expressiveness that replicates real world conversations, which has been a huge draw for millennials,” Shih said.
In a release, lifestyle brand Victoria’s Secret PINK says it is “dedicated to the independent and inspired collegiate girl.”
Per Google Play, PINK Nation has 1 to 5 million downloads.
What do you think of this branded ephemeral messaging feature?