While the right fit should still be a brand’s #1 goal in influencer marketing, everyday influencers are rising in power as the market moves toward a push notification world in which consumers demand immediate answers and rely more on recommendations from familiar figures. And the art of influencer marketing is further complicated by emerging platforms like Periscope and Meerkat which, to date, have demanded additional experimentation and strategies, further fragmenting marketers’ time and budgets.
Digital marketing experts speaking at ad:tech San Francisco discussed these issues, including how to work with influencers, as well as what the changing media landscape means for the influencer marketing space overall.
Here are six myths that emerged from that conversation and the reality brands need to know now.
Myth #1: Only celebrities and social media stars are influencers.
Reality: Everyone is a potential influencer. Brand advocates are everywhere.
“Our mentality is that everyone is an influencer,” says Crystal Duncan, director of client strategy and operations at influencer network Izea.
In fact, according to Todd Sommers, director of brand marketing and content strategy at hotel chain Best Western, 400,000 consumers stay in a Best Western property each night, writing what he calls “waffles and Wi-Fi reviews” and, he says, “If those people are on social telling stories, we don’t need A‑list and B‑list celebrities.”
Rather, the Best Western brand wants to “unleash the power of [its] customers” and “unlock what they’re really doing – taking a journey – and we want to help them share,” Sommers adds.
Take, for example, the brand’s Dreaming of Summer campaign in which Best Western let its customers talk about planning their vacations.
“Instead of creative that forces itself on them, we opened up the conversation to the everyday influencer side,” Sommers adds.
In addition, he says his “litmus test” for new influencers – whether it’s YouTuber Stuart Edge or an average Joe – is “Show me [your] best piece of content. If they don’t know how to create great content for their audience, they won’t influence people the way we want them to. I really want to be wowed out of the gate.”
For her part, Daina Middleton, head of global business development at Twitter, points to client Cabela’s, a retailer of outdoor goods, which “did a lot to promote the groups that were advocates for the brand, which drove huge volume for them.”
Further, Sommers says the Coast Guard hands over the reins of its social channels to a different person each week to post about their jobs, which helps humanize the brand.
And familiar figures have the additional potential bonus of being relatable and therefore possibly even more influential than actual celebrities.
“Would you go to a restaurant because Kim Kardashian talked about it? Maybe. But you would go to restaurant because your best friend or your mom said it was great,” Duncan adds.
And, Ian Wolfman, acting president at influencer platform PointBurst, says, this is in part because we are moving into a push notification world where the trend is toward more immediacy with less reliance on search and more on word-of-mouth recommendations from familiar figures.
Further, Keith Halasy, director of program marketing at mobile marketing firm Urban Airship, notes “notifications are the remote control for apps” and some push notifications are even actionable now, which provides even more engagement potential.
Middleton agrees.
“We’re becoming a push notification world with mobile and wearables,” she says.
And as mobile becomes more and more important, expectations are getting faster and faster, she says.
“We have advertisers that say the only relevancy is right now,” Middleton adds.
Myth #2: Brands and their influencers must be on every available platform.
Reality: Fatigue is rising as brands and influencers continue to experiment with emerging platforms and the market needs a solution for this fragmentation.
Brands like Land Rover are starting to play with newer platforms like Periscope, but, overall, they are still experimenting and working out specific value.
Middleton says Land Rover in particular is “great in wanting to involve customers by taking [them] on unique experiences in the car” with Periscope, but, she adds, “I don’t think they understand what value it is bringing yet, but through this experimentation, they will learn what’s valuable and what’s not.”
In addition, Tim Sovay, senior vice president at direct-to-consumer publishing company theAudience, says Nickelodeon was using Periscope on the red carpet within 24 hours of the platform launch, but he also notes that brands are generally becoming exhausted by the number of available platforms like this.
“Something has to change with continued fragmentation,” Wolfman adds.
In fact, Middleton says Twitter purchased creative network Niche, which provides software, community and monetization services, because the social network was “seeing that there’s fatigue in the market for brands struggling to come up with content — Who do I work with? How do I find them? How do I think across multiple platforms?”
Now, Niche enables Twitter to “provide end-to-end white glove service for [advertisers] when influencers and brands are fatigued about how to choose what to use for what,” she adds.
Myth #3: Brands are in control of their messaging.
Reality: Messaging is much more about participation now.
Brands used to be in control of their messages, but the real goal now is to encourage participation, Middleton says.
“Our new role is about nurturing the relationship and the long-term approach, which is difficult sometimes,” she says. “Brands feel like they are losing control when they lost it honestly a long time ago, but it hasn’t settled in. Thinking about that helps reframe it across the board, not just with influencers.”
Sommers agrees his brand lost control of its messaging long ago, which is in part why Best Western decided to post the three most recent reviews for every hotel on its website.
“A lot of times, those reviews can be negative, but we realized if we didn’t put them on there, customers would leave the site to see them,” he says. “And we would rather put ourselves in a position of delivering a good experience.”
Myth #4: Influencers only appeal to young consumers.
Reality: There is potential to tap influencers for a variety of audiences, provided it is the right fit for a given brand.
Per Sovay, his firm includes a network of 6000 influencers, including A‑list and B‑list celebrities who are perhaps not digital natives, as well as Vine and Instagram stars. But that isn’t just Millennials.
“The perception is that everyone is an 18-year-old in Omaha with a massive following and no talent,” he says. “But we run campaigns for Farmer’s Insurance, which is appealing to middle-aged males. There’s a place for everyone to participate. It’s about how to build sustained value and you have to be able to create great content that provides value.”
Myth #5: The bigger the fan base, the better.
Reality: The right fit is far more important.
In addition, Sovay says bigger isn’t always better in terms of fan count. In fact, some A‑list celebrities have diminished their influence by spamming their audiences and losing trust.
Instead, it should be about whatever is right for the brand.
“Brands are desperate to find someone that fits with their brand ethos in a compelling and authentic way,” Middleton says. “It may be a celebrity, but it may be someone you’re not aware of. That’s the essence: Whatever is right for the brand.”
Myth #6: The influencer community is naïve and inexperienced.
Reality: Influencers are becoming much savvier.
Influencers are “turning more into a business with legit representation and professional entertainment agencies have big departments representing these influencers,” Sovay says. “They are looking for recording deals and want to get on TV…it’s not quite the wild, wild west it was a few years ago.”
What influencer marketing myths would you add to the list?