6 Influencer Marketing Myths Debunked

Here’s the real­i­ty of work­ing with influ­encers today.

Lisa Lacy By Lisa Lacy. Join the discussion » 0 comments

While the right fit should still be a brand’s #1 goal in influ­encer mar­ket­ing, every­day influ­encers are ris­ing in pow­er as the mar­ket moves toward a push noti­fi­ca­tion world in which con­sumers demand imme­di­ate answers and rely more on rec­om­men­da­tions from famil­iar fig­ures. And the art of influ­encer mar­ket­ing is fur­ther com­pli­cat­ed by emerg­ing plat­forms like Periscope and Meerkat which, to date, have demand­ed addi­tion­al exper­i­men­ta­tion and strate­gies, fur­ther frag­ment­ing mar­keters’ time and bud­gets.


Dig­i­tal mar­ket­ing experts speak­ing at ad:tech San Fran­cis­co dis­cussed these issues, includ­ing how to work with influ­encers, as well as what the chang­ing media land­scape means for the influ­encer mar­ket­ing space over­all.

Here are six myths that emerged from that con­ver­sa­tion and the real­i­ty brands need to know now.

Myth #1: Only celebri­ties and social media stars are influ­encers.

Real­i­ty: Every­one is a poten­tial influ­encer. Brand advo­cates are every­where.

Our men­tal­i­ty is that every­one is an influ­encer,” says Crys­tal Dun­can, direc­tor of client strat­e­gy and oper­a­tions at influ­encer net­work Izea.

In fact, accord­ing to Todd Som­mers, direc­tor of brand mar­ket­ing and con­tent strat­e­gy at hotel chain Best West­ern, 400,000 con­sumers stay in a Best West­ern prop­er­ty each night, writ­ing what he calls “waf­fles and Wi-Fi reviews” and, he says, “If those peo­ple are on social telling sto­ries, we don’t need A‑list and B‑list celebri­ties.”

Rather, the Best West­ern brand wants to “unleash the pow­er of [its] cus­tomers” and “unlock what they’re real­ly doing – tak­ing a jour­ney – and we want to help them share,” Som­mers adds.

Take, for exam­ple, the brand’s Dream­ing of Sum­mer cam­paign in which Best West­ern let its cus­tomers talk about plan­ning their vaca­tions.

Instead of cre­ative that forces itself on them, we opened up the con­ver­sa­tion to the every­day influ­encer side,” Som­mers adds.

In addi­tion, he says his “lit­mus test” for new influ­encers – whether it’s YouTu­ber Stu­art Edge or an aver­age Joe – is “Show me [your] best piece of con­tent. If they don’t know how to cre­ate great con­tent for their audi­ence, they won’t influ­ence peo­ple the way we want them to. I real­ly want to be wowed out of the gate.”

For her part, Daina Mid­dle­ton, head of glob­al busi­ness devel­op­ment at Twit­ter, points to client Cabela’s, a retail­er of out­door goods, which “did a lot to pro­mote the groups that were advo­cates for the brand, which drove huge vol­ume for them.”

Fur­ther, Som­mers says the Coast Guard hands over the reins of its social chan­nels to a dif­fer­ent per­son each week to post about their jobs, which helps human­ize the brand.

And famil­iar fig­ures have the addi­tion­al poten­tial bonus of being relat­able and there­fore pos­si­bly even more influ­en­tial than actu­al celebri­ties.

Would you go to a restau­rant because Kim Kar­dashi­an talked about it? Maybe. But you would go to restau­rant because your best friend or your mom said it was great,” Dun­can adds.

And, Ian Wolf­man, act­ing pres­i­dent at influ­encer plat­form Point­Burst, says, this is in part because we are mov­ing into a push noti­fi­ca­tion world where the trend is toward more imme­di­a­cy with less reliance on search and more on word-of-mouth rec­om­men­da­tions from famil­iar fig­ures.

Fur­ther, Kei­th Halasy, direc­tor of pro­gram mar­ket­ing at mobile mar­ket­ing firm Urban Air­ship, notes “noti­fi­ca­tions are the remote con­trol for apps” and some push noti­fi­ca­tions are even action­able now, which pro­vides even more engage­ment poten­tial.

Mid­dle­ton agrees.

We’re becom­ing a push noti­fi­ca­tion world with mobile and wear­ables,” she says.

And as mobile becomes more and more impor­tant, expec­ta­tions are get­ting faster and faster, she says.

We have adver­tis­ers that say the only rel­e­van­cy is right now,” Mid­dle­ton adds.

Myth #2: Brands and their influ­encers must be on every avail­able plat­form.

Real­i­ty: Fatigue is ris­ing as brands and influ­encers con­tin­ue to exper­i­ment with emerg­ing plat­forms and the mar­ket needs a solu­tion for this frag­men­ta­tion.

Brands like Land Rover are start­ing to play with new­er plat­forms like Periscope, but, over­all, they are still exper­i­ment­ing and work­ing out spe­cif­ic val­ue.

Mid­dle­ton says Land Rover in par­tic­u­lar is “great in want­i­ng to involve cus­tomers by tak­ing [them] on unique expe­ri­ences in the car” with Periscope, but, she adds, “I don’t think they under­stand what val­ue it is bring­ing yet, but through this exper­i­men­ta­tion, they will learn what’s valu­able and what’s not.”

In addi­tion, Tim Sovay, senior vice pres­i­dent at direct-to-con­sumer pub­lish­ing com­pa­ny theAu­di­ence, says Nick­elodeon was using Periscope on the red car­pet with­in 24 hours of the plat­form launch, but he also notes that brands are gen­er­al­ly becom­ing exhaust­ed by the num­ber of avail­able plat­forms like this.

Some­thing has to change with con­tin­ued frag­men­ta­tion,” Wolf­man adds.

In fact, Mid­dle­ton says Twit­ter pur­chased cre­ative net­work Niche, which pro­vides soft­ware, com­mu­ni­ty and mon­e­ti­za­tion ser­vices, because the social net­work was “see­ing that there’s fatigue in the mar­ket for brands strug­gling to come up with con­tent — Who do I work with? How do I find them? How do I think across mul­ti­ple plat­forms?”

Now, Niche enables Twit­ter to “pro­vide end-to-end white glove ser­vice for [adver­tis­ers] when influ­encers and brands are fatigued about how to choose what to use for what,” she adds.

Myth #3: Brands are in con­trol of their mes­sag­ing.

Real­i­ty: Mes­sag­ing is much more about par­tic­i­pa­tion now.

Brands used to be in con­trol of their mes­sages, but the real goal now is to encour­age par­tic­i­pa­tion, Mid­dle­ton says.

Our new role is about nur­tur­ing the rela­tion­ship and the long-term approach, which is dif­fi­cult some­times,” she says. “Brands feel like they are los­ing con­trol when they lost it hon­est­ly a long time ago, but it hasn’t set­tled in. Think­ing about that helps reframe it across the board, not just with influ­encers.”

Som­mers agrees his brand lost con­trol of its mes­sag­ing long ago, which is in part why Best West­ern decid­ed to post the three most recent reviews for every hotel on its web­site.

A lot of times, those reviews can be neg­a­tive, but we real­ized if we didn’t put them on there, cus­tomers would leave the site to see them,” he says. “And we would rather put our­selves in a posi­tion of deliv­er­ing a good expe­ri­ence.”

Myth #4: Influ­encers only appeal to young con­sumers.

Real­i­ty: There is poten­tial to tap influ­encers for a vari­ety of audi­ences, pro­vid­ed it is the right fit for a giv­en brand.

Per Sovay, his firm includes a net­work of 6000 influ­encers, includ­ing A‑list and B‑list celebri­ties who are per­haps not dig­i­tal natives, as well as Vine and Insta­gram stars. But that isn’t just Mil­len­ni­als.

The per­cep­tion is that every­one is an 18-year-old in Oma­ha with a mas­sive fol­low­ing and no tal­ent,” he says. “But we run cam­paigns for Farmer’s Insur­ance, which is appeal­ing to mid­dle-aged males. There’s a place for every­one to par­tic­i­pate. It’s about how to build sus­tained val­ue and you have to be able to cre­ate great con­tent that pro­vides val­ue.”

Myth #5: The big­ger the fan base, the bet­ter.

Real­i­ty: The right fit is far more impor­tant.

In addi­tion, Sovay says big­ger isn’t always bet­ter in terms of fan count. In fact, some A‑list celebri­ties have dimin­ished their influ­ence by spam­ming their audi­ences and los­ing trust.

Instead, it should be about what­ev­er is right for the brand.

Brands are des­per­ate to find some­one that fits with their brand ethos in a com­pelling and authen­tic way,” Mid­dle­ton says. “It may be a celebri­ty, but it may be some­one you’re not aware of. That’s the essence: What­ev­er is right for the brand.”

Myth #6: The influ­encer com­mu­ni­ty is naïve and inex­pe­ri­enced.

Real­i­ty: Influ­encers are becom­ing much savvi­er.

Influ­encers are “turn­ing more into a busi­ness with legit rep­re­sen­ta­tion and pro­fes­sion­al enter­tain­ment agen­cies have big depart­ments rep­re­sent­ing these influ­encers,” Sovay says. “They are look­ing for record­ing deals and want to get on TV…it’s not quite the wild, wild west it was a few years ago.”


What influ­encer mar­ket­ing myths would you add to the list?

Lisa Lacy

Written by Lisa Lacy

Lisa is a senior features writer for Inked. She also previously covered digital marketing for Incisive Media. Her background includes editorial positions at Dow Jones, the Financial Times, the Huffington Post, AOL, Amazon, Hearst, Martha Stewart Living and the Dian Fossey Gorilla Fund.

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