Back-to-school shopping ain’t what it used to be. Instead of the Trapper Keepers and Lisa Frank folders available locally, students have countless options and opinions at their fingertips to find precisely what they want. And if Mom and/or Dad are still paying, they can much more easily price compare. And this means marketers really have their work cut out for them this time of year.
The back-to-school market is huge – worth an estimated $68 billion, per the National Retail Federation’s estimates, and including 70 million students in the U.S. alone – but, unlike the slightly more lucrative winter holidays, this season is long-running and varies by region.
It is further complicated by a disparate audience that includes students, as well as their parents and teachers.
“For younger students, parents are the primary target. Once you get to middle school ages, students have strong views and influence around products, especially in the fashion area, but parents are still engaged,” said Bruce Clark, marketing professor at the D’Amore-McKim School of Business at Northeastern University. “By college, this is largely about the student, not the parents, though an exception would be the freshman year transition, where parents often have strong feelings about their child leaving the nest.”
In addition, Clark notes retailers of big ticket items like computers need to address parents regardless of age, since Mom and/or Dad are likely paying the bill.
Bridget Fahrland, senior vice president of client strategy at Fluid Inc., which says it creates commerce experiences and software, agrees back-to-school consumer targets depend entirely on age.
Because marketers don’t know who has the most influence on back-to-school purchases on a family-by-family basis, brands can cover a lot of ground with promotions like selfies for a chance to win and/or bonus rewards for parents, said Janice Pollard, senior marketing manager at digital marketing agency HelloWorld.
“Plus, social platforms make it fun and easy for both kids and parents to plan back-to-school shopping, such as a Pin to Win contest,” Pollard said.
Retailers can also use location to target messaging to consumers lingering around school supplies rather than relying on calendars that may prove inaccurate.
But what else do marketers need to know about targeting school-age children and young adults?
1. Mobile Is Age-Agnostic
Mobile is an important consideration regardless of age because it is ubiquitous.
To wit: Per Google, parents are using mobile more than ever to tackle back-to-school shopping in micro-moments for their younger children. In fact, Google sees an evolution in shopping behavior in which parents no longer plan back-to-school shopping trips but rather shop in so-called I‑want-to-buy moments with their devices.
But mobile is equally important for older students as more than 75 percent own mobile devices and 31 percent of college students plan to buy products with said smartphones, the NRF says. An additional 41 percent will use those mobile devices to research products and price compare, per the NRF.
College students – and even older high school students – are always shopping on their phones, according to Fahrland.
“While they may be enticed by back-to-school deals, back to school is less of a shopping ‘event’ for them than it was for previous generations,” she said. “There is less of a radical peak here and more of a slight bump.”
2. Stylishness Is Also Age-Blind
Older students are driven by trends and new releases, so campaigning should tie into that, Fahrland said.
But, unlike back-to-school shopping of yore, experts also say social communities mean even the youngest consumers are tapped into what’s in and what’s out for a given school year. (Per Google, that means we’ll see more biker jeans and culottes this year, along with fewer combat boots and maxi dresses.)
3. Kids Have More Influence Than They Used To
Younger students have a much higher awareness of their personal style preferences at an early age, as well as a desire to express their individuality, according to Pollard.
“If you were a kid in the ’80s, maybe you were desperately pining for a pair of stylish and sultry Jordache jeans, but your parents made you wear the sensible and economical Toughskins,” she said. “These days, though, kids have more influence on their individual looks, and get a lot of help from their digital communities to decide what to wear.”
4. Parental Involvement Means Budgets Matter More
For the K to 12 audience, Fahrland notes back-to-school shopping is more of an event that still takes place with parental input.
And, per the NRF, parents tend to be more budget-conscious, so retailers should target them with ads and mobile offers to drive conversions.
5. College Students Have More Independence And Want To Hear About It
Take dorms, for example. The NRF says 31 percent of college students will live in a dorm this year, which is the highest in its survey history, and the average college student will spend $900 on back-to-school shopping.
“College is often about moving away from home for the first time, so in addition to the changing school experience, there is a changing life experience,” Clark said. “The latter can be marketed in terms of the freedom and adventure of the new college world.”
Aalap Shah, co-founder of social media agency SoMe Connect, agrees back-to-school messaging for college should be more centered around students themselves.
“They are making the purchases more directly and will be making further purchases once they are on site. Here is a good opportunity to talk to those students,” he said.
6. Dude, Where’s My Shipping Offer?
It’s also important to look at practical considerations, like actually acquiring the goods older students purchase for themselves. Case in point: The NRF says 90 percent of back-to-college shoppers plan to utilize offers like free shipping and nearly half plan to use ship-to-store or in-store pick-up options.
Regardless of age, mobile and style are two vital components of back-to-school campaigns.