Donny Osmond attributes his longevity to what he calls the Four Rs: Retool, Rebuild, Reinvent, and Reboot. “The key word is reinvention. You constantly reinvent,” Osmond said. “No matter what you do in life, you have to do the Four Rs. You can’t really lay back on your successes.”
Osmond is no George Clooney, but he has had an incredibly long career that started onstage alongside his brothers with hits like “One Bad Apple” and also includes Beyonce-like solo stardom with “Puppy Love”.
In fact, at Adobe Summit, Osmond said there was a time he received a letter from Sweden addressed simply, “Donny Osmond,” leading him to conclude, “I was bigger than Santa.” Where he ranks relative to Santa today is debatable, but his five-decade-long career is, if nothing else, testament to enduring relevance. To wit: The Donny Osmond brand has at times also included a variety series, a talk show and a Vegas show with his sister Marie, as well as a Donny Osmond doll from Mattel along with game shows and books.
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When his brand seemed at risk of fading into oblivion in the 1980s, he revived his popularity with the song “Soldier of Love”, which led to the title role in a straight-to-video production of “Joseph and the Amazing Technicolor Dreamcoat, as well as the singing voice of Captain Li Shang in Mulan’s I’ll Make a Man Out of You, which, curiously, Summit attendees were invited to sing along with him and Adobe’s vice president of business development and strategy, John Mellor.
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Not surprisingly, he isn’t done yet. Noting Netflix and Amazon are great outlets, Osmond said he has a concept for a new variety show he’s going to pitch. Citing flaws in recent attempts from the likes of Neil Patrick Harris, Osmond added, “I know exactly where to take this. People get variety wrong – they throw everything in. You can’t do that. You can’t overload people with variety. You have to give them the best of the best.” Here’s how the Donny Osmond brand has evolved from 1963 to 2016:
But even a brand in the process of rebuilding must remain true to itself. That’s a lesson Osmond said he learned from Elvis. “The theater is a place where people come to dream in public and you’re in charge of that dream. You’re manipulating people’s emotions,” Osmond said. “I learned that from Elvis. He was performing at the Hilton. I saw his closing show and he had the audience in the palm of his hand. I was loving his show, but analyzing it…and the night after, in his dressing room, he stayed to watch our opening – he always sent us flowers in the shape of a guitar – and we watched the juxtaposition of the King of Rock and Roll to the guy who invited us over to have steaks.” The lesson? “Keep it real. People want it real,” Osmond said.
But beyond authenticity and an obligation to engage, brands have to realize, in the end, they actually belong to their audiences. And that in part means giving those audiences what they want. “You have to change and evolve, but you have to be careful not to alienate your audience…I was doing a show in Staten Island and the audience wanted to hear ‘Puppy Love,’ so I ended up making fun of the song with a punk version,” Osmond said. “After the show, a lady stopped me and asked why I made fun of ‘Puppy Love,’ and I said, ‘It’s my song. I can do what I want,’ and then she said something that changed my perception: ‘You may have had a hit with that song, but it was a big part of my childhood memories.’ Now I treat it with respect and don’t alienate it and try to build upon it.”
Reinvent
Calling it the “hardest and scariest thing I’ve ever done in my life,” Osmond was also able to connect with new audiences on Season 9 of Dancing with the Stars in 2009.
“It opened up a whole new audience,” Osmond said. “I was doing a show at the Flamingo afterward and a ten-year-old boy was in the front row and wanted to shake the hands of a champion and said, ‘I didn’t know you could sing, too.’” But Osmond said that’s another secret of maintaining brand relevance. “You have to get out of your comfort level. You have to constantly be looking at different things,” he added.
Reboot
Osmond diversified beyond entertainment in 2014 with the launch of a home furnishings business, Donny Osmond Home. It’s a concept Osmond said he and his wife talked about as a hobby, but it “has blown up into a huge brand with furniture and accessories all over country.” Further, Osmond noted, “I can’t just say, ‘Okay, go sell it for me,’” so he will be at upcoming launches in Nebraska, Oklahoma and Texas. “It you want to be successful, you have to get involved,” he added. “If you want to be successful, surround yourself with successful people.”