The Donny Osmond Guide To Enduring Brand Relevance

Brands that endure retool, rebuild, rein­vent, and reboot. They also work hard and remain gen­uine, says enter­tain­er Don­ny Osmond.

Lisa Lacy By Lisa Lacy. Join the discussion » 0 comments

Don­ny Osmond attrib­ut­es his longevi­ty to what he calls the Four Rs: Retool, Rebuild, Rein­vent, and Reboot. “The key word is rein­ven­tion. You con­stant­ly rein­vent,” Osmond said. “No mat­ter what you do in life, you have to do the Four Rs. You can’t real­ly lay back on your suc­cess­es.”

Osmond is no George Clooney, but he has had an incred­i­bly long career that start­ed onstage along­side his broth­ers with hits like “One Bad Apple” and also includes Bey­once-like solo star­dom with “Pup­py Love”.

In fact, at Adobe Sum­mit, Osmond said there was a time he received a let­ter from Swe­den addressed sim­ply, “Don­ny Osmond,” lead­ing him to con­clude, “I was big­ger than San­ta.” Where he ranks rel­a­tive to San­ta today is debat­able, but his five-decade-long career is, if noth­ing else, tes­ta­ment to endur­ing rel­e­vance. To wit: The Don­ny Osmond brand has at times also includ­ed a vari­ety series, a talk show and a Vegas show with his sis­ter Marie, as well as a Don­ny Osmond doll from Mat­tel along with game shows and books.

https://youtube.com/watch?v=4q4ZtbY52og
https://youtube.com/watch?v=XqwLMqhcdps

When his brand seemed at risk of fad­ing into obliv­ion in the 1980s, he revived his pop­u­lar­i­ty with the song “Sol­dier of Love”, which led to the title role in a straight-to-video pro­duc­tion of “Joseph and the Amaz­ing Tech­ni­col­or Dream­coat, as well as the singing voice of Cap­tain Li Shang in Mulan’s I’ll Make a Man Out of You, which, curi­ous­ly, Sum­mit atten­dees were invit­ed to sing along with him and Adobe’s vice pres­i­dent of busi­ness devel­op­ment and strat­e­gy, John Mel­lor.

https://youtube.com/watch?v=tMHWrg4qZWQ

Not sur­pris­ing­ly, he isn’t done yet. Not­ing Net­flix and Ama­zon are great out­lets, Osmond said he has a con­cept for a new vari­ety show he’s going to pitch. Cit­ing flaws in recent attempts from the likes of Neil Patrick Har­ris, Osmond added, “I know exact­ly where to take this. Peo­ple get vari­ety wrong – they throw every­thing in. You can’t do that. You can’t over­load peo­ple with vari­ety. You have to give them the best of the best.” Here’s how the Don­ny Osmond brand has evolved from 1963 to 2016:

But even a brand in the process of rebuild­ing must remain true to itself. That’s a les­son Osmond said he learned from Elvis. “The the­ater is a place where peo­ple come to dream in pub­lic and you’re in charge of that dream. You’re manip­u­lat­ing people’s emo­tions,” Osmond said. “I learned that from Elvis. He was per­form­ing at the Hilton. I saw his clos­ing show and he had the audi­ence in the palm of his hand. I was lov­ing his show, but ana­lyz­ing it…and the night after, in his dress­ing room, he stayed to watch our open­ing – he always sent us flow­ers in the shape of a gui­tar – and we watched the jux­ta­po­si­tion of the King of Rock and Roll to the guy who invit­ed us over to have steaks.” The les­son? “Keep it real. Peo­ple want it real,” Osmond said.

But beyond authen­tic­i­ty and an oblig­a­tion to engage, brands have to real­ize, in the end, they actu­al­ly belong to their audi­ences. And that in part means giv­ing those audi­ences what they want. “You have to change and evolve, but you have to be care­ful not to alien­ate your audience…I was doing a show in Stat­en Island and the audi­ence want­ed to hear ‘Pup­py Love,’ so I end­ed up mak­ing fun of the song with a punk ver­sion,” Osmond said. “After the show, a lady stopped me and asked why I made fun of ‘Pup­py Love,’ and I said, ‘It’s my song. I can do what I want,’ and then she said some­thing that changed my per­cep­tion: ‘You may have had a hit with that song, but it was a big part of my child­hood mem­o­ries.’ Now I treat it with respect and don’t alien­ate it and try to build upon it.”

Reinvent

Call­ing it the “hard­est and scari­est thing I’ve ever done in my life,” Osmond was also able to con­nect with new audi­ences on Sea­son 9 of Danc­ing with the Stars in 2009.

“It opened up a whole new audi­ence,” Osmond said. “I was doing a show at the Flamin­go after­ward and a ten-year-old boy was in the front row and want­ed to shake the hands of a cham­pi­on and said, ‘I didn’t know you could sing, too.’” But Osmond said that’s anoth­er secret of main­tain­ing brand rel­e­vance. “You have to get out of your com­fort lev­el. You have to con­stant­ly be look­ing at dif­fer­ent things,” he added.

Reboot

Osmond diver­si­fied beyond enter­tain­ment in 2014 with the launch of a home fur­nish­ings busi­ness, Don­ny Osmond Home. It’s a con­cept Osmond said he and his wife talked about as a hob­by, but it “has blown up into a huge brand with fur­ni­ture and acces­sories all over coun­try.” Fur­ther, Osmond not­ed, “I can’t just say, ‘Okay, go sell it for me,’” so he will be at upcom­ing launch­es in Nebras­ka, Okla­homa and Texas. “It you want to be suc­cess­ful, you have to get involved,” he added. “If you want to be suc­cess­ful, sur­round your­self with suc­cess­ful peo­ple.”

Lisa Lacy

Written by Lisa Lacy

Lisa is a senior features writer for Inked. She also previously covered digital marketing for Incisive Media. Her background includes editorial positions at Dow Jones, the Financial Times, the Huffington Post, AOL, Amazon, Hearst, Martha Stewart Living and the Dian Fossey Gorilla Fund.

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