Consumers Less Likely to Open Emails on Mobile Devices, Average Order Value Drops [Study]

Nowa­days, many con­sumers receive and read their emails on mobile devices. The chal­lenge is for brands and busi­ness to opti­mize their email mar­ket­ing cam­paigns so as to main­tain a strong con­ver­sion rate for email mar­ket­ing cam­paigns. A new report from Yesmail has revealed...

Pat Hong By Pat Hong from Linkdex. Join the discussion » 0 comments

Nowa­days, many con­sumers receive and read their emails on mobile devices. The chal­lenge is for brands and busi­ness to opti­mize their email mar­ket­ing cam­paigns so as to main­tain a strong con­ver­sion rate for email mar­ket­ing cam­paigns.


A new report from Yesmail has revealed some fas­ci­nat­ing insights about mobile con­ver­sion rates. One of the key find­ings was that while the num­ber of pur­chas­es made as a result of emails opened on a mobile device has grown almost 40 per­cent over the past year, rev­enues from mobile have not kept pace. The study ana­lyzed data span­ning from Q2 2013 to Q2 2014.

The rea­son rev­enues do not match the rise in opened mes­sages is due to the aver­age order val­ue (AOV) for mobile devices declin­ing 30 per­cent since last year – from $79 to $55 – mean­ing the val­ue is now 33 per­cent low­er than desk­tops. In the same peri­od AOVs for desk­top pur­chas­es has dropped only slight­ly, from $88 to $83.

mobile-vs-desktop-order-value-yesmail

Con­vert­ing con­sumers along the mobile path to pur­chase is one of the great­est chal­lenges for mar­keters,” said Michael Fish­er, pres­i­dent of Yes Life­cy­cle Mar­ket­ing. “Head­ing into the hol­i­day sea­son, brands have to make it eas­i­er for con­sumers to make pur­chas­es while on-the-go, as well as trust those mobile expe­ri­ences enough to repeat them.”

Declining Mobile Conversion Rates

The chal­lenge with mobile con­ver­sions orig­i­nates from con­sumers reluc­tance to click on brand emails on their mobiles, accord­ing to Yesmail’s report. Brands have been send­ing 9 per­cent more emails in 2014 than they did in 2013, and sub­scribers’ inbox­es are becom­ing more clut­tered. As a result, the email open rate has decreased by 3 per­cent and unique clicks have dropped by 14 per­cent over the last year.

In addi­tion, con­sumers are 50 per­cent less like­ly to click links in a mar­ket­ing email on their mobile, than one on their desk­top, which results in an over­all low­er con­ver­sion rate on mobile – 1.8 per­cent vs. 2.7 per­cent for desk­top.

You can down­load the full Yesmail Email Mar­ket­ing Com­pass report here.

This arti­cle first appeared on the Linkdex blog.


How is your busi­ness opti­miz­ing email mar­ket­ing cam­paigns for mobile? Dis­cuss in the com­ments below!

Pat Hong

Written by Pat Hong

Editor at Linkdex/Inked, Linkdex

Pat covers the SEO industry, digital marketing trends, and anything and everything around Linkdex. He also authors Linkdex's data analysis and reports, analysing the state of search in various industries.

Inked is published by Linkdex, the SEO platform of choice for professional marketers.

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