The Fourth of July means American flags, fireworks, barbecues and a slew of marketing collateral from brands eager to capture consumer interest. Like many marketing moments, this, in theory, is not surprising as brands scramble to reach the right consumer on the right device in the right moment.
Patriotic themes are certainly one way to forge a connection with a broad swath of consumers. But they also raise the risk of coming across as disingenuous and/or alienating consumers.
In fact, brand loyalty and customer engagement research consultancy Brand Keys recently released the results of a survey of American brands that consumers actually find the most patriotic, including Jeep, Coca-Cola, Disney, and Ralph Lauren.
In a release, Brand Keys President Robert Passikoff said believability is the key here more than simply waving a flag.
“The more engaged a consumer with a particular emotional value and the associated brand, the more likely they’ll trust that emotion and act positively on that belief,” Passikoff said. “Generally speaking, where a brand can establish a real emotional connection, consumers are six times more likely to believe and behave positively toward the brand.”
Using Patriotism To Forge Emotional Connections With Consumers
Patriotic themes are certainly one way to forge an emotional connection with a large audience.
To wit: While flag-waving may be more closely aligned with conservative values, patriotism can help brands connect with consumers no matter what their political affiliation.
For his part, John Znidarsic, senior director of social influence at creative agency the AdCom Group, points to both Budweiser, which incorporates patriotic colors and messaging on its packaging, as well as Whole Foods, which calls attention to locally sourced products, as examples of brands with target consumers that are perhaps on different sides of the political spectrum. Yet both, he notes, drive similar emotions.
“Consumers want to be proud of [their] country as a producer. I think they are even willing to pay a premium for that,” Znidarsic said. “Both sides of the aisle express patriotism in different ways.”
The Power Of The American Flag
Brands can also leverage patriotism to drum up specific feelings within consumers.
Znidarsic points to a rise in patriotic clothing among Millennial males from brands like Rowdy Gentlemen and Chubbies.
“As a marketer, I see the opportunity that these brands are pursuing. As [fewer] Millennial males engage in traditionally male-dominated careers [like construction, military service and trades], they still have a need to feel masculine,” Znidarsic said. “So, they gravitate towards a symbol of freedom, fighting for independence and civil disobedience. The American flag.”
Real-Time Messaging With Patriotic Themes
There are also certain cultural moments when consumers are more open to patriotic messaging.
Richard Laermer, CEO of RLM PR, points out that many brands utilize real-time messaging with patriotic themes tied to newsworthy moments like Supreme Court decisions, elections, and sporting events.
But in order to drive desired emotions with patriotic themes, like any campaign, the brand message must still ring true.
“Any brand can hoot and holler about Independence on July 4th, just as they do about four-leaf clovers, Dads and Grads, Santa Claus and the #BigGame during the rest of the year,” said Nikolas Allen, author of “Heavyweight Marketing: Knockout Strategies for Building Champion Brands.” “That doesn’t mean the public will view them as patriotic. That just means their content marketing intern actually has a defined topic on her social media calendar to post about.”
So how does a brand go beyond simply hooting and hollering?
Why Brands Should Tap Into Patriotic Themes
For starters, a brand that wants to roll out July 4 content should really have patriotism built into its DNA and expressed in an ongoing fashion so it doesn’t appear disingenuous for hopping on a patriotic bandwagon.
But that doesn’t necessarily mean a brand has to shout, “USA! USA!” 365 days a year.
In fact, per J Barbush, vice president and creative social media director at ad agency RPA, patriotism is about “displaying the qualities that have made this country great.”
It therefore makes sense for brands like Levi’s and Jeep — which coincidentally did well in the Brand Keys survey – to tap into patriotic themes because they embody values like steadfastness, freedom and honesty, he said.
“It’s really about representing the ideals of our country, oftentimes in ways that are not so overt. I would even say some brands that are waving the rainbow flag are patriotic to me, representing the struggle for equality and the same ideals for which many have risked, fought and died so they can be achieved,” Barbush said. “Those are the brands I admire, but it has to make sense. If they are jumping on a bandwagon, and have no reason to be in the conversation, people become skeptical.”
Jason Parks, owner of digital marketing agency The Media Captain, agrees patriotic messaging doesn’t have to be a hard sales pitch, but should subtly find its way into different messaging throughout various campaigns.
And part of that is dependent upon whether a brand uses its authentic voice to talk about patriotism year-round, Znidarsic said.
“I think you risk alienating your customers when you do something that doesn’t seem to fit with your brand identity,” Barbush said. “Levi’s is about American craftsmanship. It’s about hard work and toil. It’s about sticking with something, and doing it right. It’s a classic. So when Levi’s waves the flag more overtly at times, they are believed. They are trusted. That becomes an extension of the brand they built.”
Is Patriotic Content Good For Your Brand?
So how does a brand figure out whether patriotic content is a good fit for its ethos, voice and/or audience?
According to Sastry Rachakonda, CEO of digital marketing agency iQuanti, brands should opt for a quantitative approach using analytics to examine issues like:
- Analyzing search trends on patriotism.
- Modeling data to find the correlation between a given brand and patriotism.
- Mining the customer base to do a demographic match and understand patriotic propensity.
- Projecting the potential impact from positive/negative perspectives.
Matthew Langie, CMO of visual marketing platform Curalate, agrees it’s about understanding the audience and leveraging data and analytics to figure out whether a brand is actually connecting. That includes looking at data from previous campaigns that will indicate how well patriotic content has performed.
“The risk in anything you do in business is delivering the wrong message to the wrong target audience,” Langie said. “So we look at it more as ‘measure what you’re doing and you’ll see return or lack of return based on consumer response.’ Yes, there’s risk in everything you do, but how can you measure that?”
This is particularly important because consumers are smart and can see through content that isn’t authentic.
Instead, smart brands ask consumers to engage in conversation or help inspire conversation, Langie said.
“From the 650+ brands we work with, the ones that are most successful and engaging are inspiring those consumers to be creative and creating opportunities to have conversations through social platforms like Instagram and Pinterest,” Langie said. “But the brands that really lean forward and do right are the ones that are engaged in all of those facets versus an editorial-driven calendar.”
How do you feel about brands incorporating patriotic messaging/themes?