George Clooney is best known for being an award-winning actor, director and producer, and a champion of humanitarian causes. You may also remember he was a celebrity spokesperson for Nespresso, helping the brand rack up more than 50 million YouTube views, and he launched his own tequila brand, Casamigos. So what can brands learn from Clooney about marketing?
Adobe CMO Ann Lewnes sat down with Clooney last week at the Adobe Summit. While the newlywed and noted prankster’s resume might be a little light when it comes to full-time marketing roles, he nevertheless knows a thing or two about content and distribution. Here are eight marketing insights from Clooney that are relevant to marketers.
1. Content Creation
At this point in his career, Clooney can pretty much do whatever he wants. But he conceded the process of choosing his next project typically includes a bit of guesswork as he strives to make the kind of movies he himself would like to see. “Most of your career, you’re just picking a job,” Clooney said. “You don’t necessarily have choices when you’re younger, so you want to do stuff that interests you, that you would like to see.” George Clooney’s Marketing Insight: Don’t contribute to content pollution. Execute the kind of brand initiatives you’d want as a consumer.
2. Relevance & Success
Clooney said he tends to look toward the future rather than resting on his laurels – and whatever project is next is typically what he’s most interested in at any given moment. “Success is a weird thing and it’s subjective,” Clooney said. “Everyone looks around and wonders if they’re successful, if that’s what they wanted, but you have to keep plugging away and not measure it. You have to just keep working.” George Clooney’s Marketing Insight: Disrupt or be disrupted. If you aren’t looking at what’s next, you’re at risk of becoming the next Blackberry, Kodak, or Blockbuster.
3. Twitter
If Clooney joined Twitter, it’s a safe bet he’d quickly rival the followers counts of Katy Perry, Justin Bieber, Taylor Swift, and Barack Obama, but he doesn’t see a good fit for the Clooney brand. “I think that if you’re well known, there is only a downside for it … you can get in a lot of trouble,” Clooney said. “I’m at home and watching TV and have had a few drinks and I’m on Twitter and say, ‘Fuck that guy!’ and I fall asleep and wake up and there’s 5 billion people saying, ‘Fuck you!’” He also pointed to additional risks from social faux pas, like the hashtag #susanalbumparty to promote singer Susan Boyle’s 2012 album. “I feel like I would get in trouble,” Clooney said. George Clooney’s Marketing Insight: Don’t drink and tweet. And triple-check your hashtags.
4. Measurement
Even though Clooney isn’t tweeting, he still thinks social has some redeeming qualities. That includes facilitating self-expression, communication, and connections, but it remains a double-edged sword. Like, say, when it comes to casting. “I have had actresses come in to read…and I say, ‘I like these two,’ and the casting director says, ‘Well she has 500,000 followers and she has 40,000.’” While Clooney said he is in a unique position and can cast whoever he wants if that happens to be the actor with the smaller following, some directors have no choice but to go with whoever has the biggest social audience, which, he said, misses the point. “Kim Kardashian would be Meryl Streep if Twitter feeds mattered,” he said. George Clooney’s Marketing Insight: Social stats are vanity metrics. Good content is measured by more.
5. Distribution
Technology enables content to travel much further than ever before – and not just in film and TV. “I think that what’s happened is great,” Clooney said. “For a long time, shows like ‘The Sopranos’ really changed [content]. Now look at whatever is made for Netflix – the quality is so much better than most of the films you see in terms of production quality and storytelling … they have the ability to tell a story over 10 episodes.” This, in turn, opens up “a million avenues,” which Clooney said gives actors more opportunities, which means “five times more work for actors as a result … [which is] all good news.” George Clooney’s Marketing Insight: Content opportunities are everywhere – and only increasing. But don’t lose sight of quality.
6. Quality Storytelling
This has also spurred the democratization of content in which storytelling has a much wider array of potential sources, including storytellers in new geographic locations. “There’s nothing but good when storytelling has new avenues,” Clooney said. What’s more, now the reviewers are also the viewers, which forces the market to produce better content overall if it wants to be seen. Clooney noted traditional reviewers are still necessary in some instances to help spur viewers to see smaller movies like “Good Night, and Good Luck”. However, it’s much easier now for bigger budget films to get called out if quality is subpar. “In the old days, you could steal a weekend,” Clooney said. “With a big trailer and promotion, you could try to steal the weekend because no one could rat you out and you could make a lot of money on opening weekend.” George Clooney’s Marketing Insight: No one can get away with bad content anymore, so don’t try.
7. Moments
As a sea of fans photographed him from the aisle, Clooney noted that often when he meets fans in person, they are so focused on capturing the moments on their mobile devices that they fail to actually experience what is playing out before them. “I feel we’re in a world at times in which we’re living our lives through this,” Clooney said, pointing to his phone. “You can’t really say that we met [if you’re shaking my hand while filming it].” George Clooney’s Marketing Insight: There are countless moments to capture attention and engage fans, which includes real-life moments, too.
8. Patience
In detailing pranks he has pulled on the likes of his “Ocean’s Eleven” co-star Brad Pitt and “Spin City” actor Richard Kind, Clooney said sometimes “you just have to plant a seed and wait.” To wit: Clooney said he found a horribly gaudy painting someone was throwing away on the curb once and took it home, not sure what he was going to do with it. He then spent the next five years telling Kind he was taking art classes and popping into art stores while they were out together in order to allegedly buy paintbrushes and the like. Clooney said he finally signed the ugly curbside painting and gave it to Kind for his 50th birthday, telling him it was the first painting his art teacher was really proud of. Kind hung the faux Clooney in his home for years before Clooney finally spilled the beans on “The Tonight Show”. George Clooney’s Marketing Insight: Sometimes the right idea takes time to execute.