When President Obama was trying to get the word out about his health care initiatives, he faced a problem familiar to many marketers: How do you get a brand message out so that it is actually heard by consumers?
Lucky for him, Obama has better connections than the average marketer and was able to book an appearance on Zach Galifianakis’ Funny or Die series, “Between Two Ferns”.
And, to date, the video has 10.4 million views.
“It definitely seemed puzzling to a lot of people,” said Dan Roth, executive editor at LinkedIn, during the recent Ad Age digital conference. “Here was the world’s most powerful man, typically flanked by world leaders, now with two ferns and a guy from ‘The Hangover’.”
However, Roth said he spoke to former White House Press Secretary Jay Carney, who confirmed Obama appeared in the video because he was having trouble getting his message out about despite Reddit AMAs and LinkedIn posts.
“That leaves one indisputable fact,” Roth said. “If the president has this much trouble getting his message out, what hope is there for the rest of us?”
But it’s not all actually gloom and doom if you can’t get your brand on “Between Two Ferns”.
But, first, brands have to relinquish a little control. In order to be heard, brands have to be on a relentless mission to not just create content, they also have to be comfortable that they will lose control of their messages because consumers will take those messages and turn them into their own and they will change what the brands intended to say in first place.
“If you want your message to get out, it’s not about accepting the new reality, it’s about embracing it,” Roth said.
Journalists used to be gatekeepers who controlled media and brand messages, but, Roth notes, “There are no gates anymore.”
But, ironically, thanks to the rise of social, “suddenly everyone can be heard all the time, which created the same problem we started with – it’s very hard to get a message out,” Roth said. “Because there’s so much noise, it’s incredibly hard to get heard.”
So what’s the secret for brands trying to cut through the clutter?
Simply put, Roth said: “Know your message, know what people are talking about already, know who you want to reach, and be prepared to stoke conversation.”
But, more specifically, Roth notes he sees over 100,000 posts per week on LinkedIn and it’s really the brands/users who “keep at it” that are the ones that “win.”
Here are a few of the best examples and why their content rises to the top.
Write What You’re Passionate About
For example, Roth points to Bernard Tyson, CEO of health care provider Kaiser Permanente, who had written a number of posts on LinkedIn about topics like healthcare affordability, which had modest views and engagement, but he wanted to create more engaging content like Virgin Group Founder Richard Branson does.
“We asked what he was passionate about and he said what’s going on with Ebola. [He said,] ‘We don’t have answers, but we don’t know what to do and it reminds me of my time in the early ’90s working at an AIDS clinic in San Francisco and we didn’t have the answers and we had to tell them we didn’t have the answers, but we’re trying to figure it out,’ and while telling story, everyone was leaning forward because we wanted to know what happened,” Roth said. “We said, ‘This is what you need to be writing about. That’s what people want to listen to.’”
Shortly thereafter, the decision in Ferguson, Missouri was handed down and Tyson responded with the LinkedIn post, It’s Time to Revolutionize Race Relations, which, Roth said, talks about what it is like to be a black CEO in America. The post has since generated over 440,000 views, 6,000 likes and 2,600 comments.
“He went from just writing posts about health care to starting conversations,” Roth adds.
Be Open & Honest
There are also times when starting a conversation means changing conversation, Roth said, pointing to Target, whose CEO, Jeff Jones, was facing not only a major security breach in 2014, but also employees on Gawker talking about how terrible it was to work for the brand.
Then, Roth said, Jones responded with The Truth Hurts.
“In this post, he talks about the fact that what everyone says is true: Target is a mess, the culture is in real trouble, they didn’t have control of data and he wasn’t sure how to pull it all back,” Roth said. “It was an open honest conversation that sounded like he wrote it at 3 AM after a couple of scotches.”
But even though it must have been difficult to write, it generated over 300,000 views and, Roth notes, the “comments were amazing…by owning it, he helped Target change the conversation.”
What’s more, Roth notes, “This strategy works whether you’re a CEO of a multinational company or a relatively unknown person.”
Get Employees To Share Their Own Content
One example of a relative unknown is Melanie Curtin, senior director of marketing and communications at ecommerce widget OpiaTalk.
Per Roth, “She writes posts about what she’s passionate about…she’s clear, authoritative, approachable, and writing from the heart.”
What’s more, her posts have over 1 million views in total, which Roth said is “huge for a non-celebrity/notable figure.”
Even though Curtin is not writing about OpiaTalk specifically, she’s helping build the brand thanks to a halo effect, he adds.
Another example of a company embracing this is Dell, which told its employees to write about whatever they’re passionate about, Roth said. That included a midlevel manager who wrote about lessons he learned about business from his father and he earned more than 250,000 views and 1700 comments. His profile also went from one of many at Dell to one of the most viewed.
“The HR department loves this,” Roth said. “By having people write, they have a much easier time recruiting because it humanizes the brand and shows there are humans working there.”
What’s more, Roth notes employees average 10 times the social following that their companies have and have higher engagement.
“Getting employees to share is how you get your message heard,” Roth adds.
But sometimes it also means connecting with a narrow/specific audience that is passionate about what you’re passionate about, such as the perfect RFP for a shopping cart or the state of modern butlerhood.
“It’s not, ‘Can I create content?’ It’s: ‘How do we create conversations?’” Roth said.
“The key is not to get discouraged. If you get only two comments on a post, don’t get discouraged. Content is a hits-driven game. Some works, other [content] doesn’t, but the only thing you can do is not write or write too infrequently,” Roth said. “You have to think like Obama on ‘Between Two Ferns’. When selling Obamacare, he had to get in front of his audience, so you have to think about the ferns you want to get between.”
Are you trying to spark conversations with consumers as part of your content marketing strategy?