Not surprisingly, a recent study from Marin Software finds mobile devices are capturing more consumer attention and advertiser budgets, but it also reveals advertisers are getting better at optimizing toward mobile conversions and that social and display channel CPCs may be a way for advertisers to get additional clicks without increasing their budgets. In addition, Marin says consumer behavior varies drastically by platform and understanding the intersection between channel and device is critical for marketers to reach their target audiences and increase conversions.
Marin Software, which provides a cross-channel advertising cloud for performance marketers, issued its Q3 Performance Marketers’ Benchmark Report, which looks at quarterly and year-over-year trends based on the Marin Global Online Advertising Index, which tracks more than $6 billion in annualized ad spend on the Marin platform. In particular, the study analyzed the conversion rate of mobile ads and found not only that smartphones and tablets are increasingly being used by consumers to complete online purchases, but smartphones and tablets now comprise about one-third of ad conversions on Facebook and Google.
Social & Search Mobile Ad Conversions Growing
Specifically, during Q3 2014, Marin found more than one out of every three ad conversions on Facebook took place on a mobile device with mobile ad conversions increasing 16 percent quarter-over-quarter. In addition, mobile ads on Facebook accounted for 52 percent of ad impressions and 63 percent of clicks, Marin reported. On Google, Marin found mobile devices comprised 31 percent of paid search impressions and 38 percent of search ad clicks. Similar to Facebook, mobile accounted for 30 percent of ad conversions with mobile conversions increasing 2.4 percent quarter-over-quarter and nearly 11 percent year-over-year, Marin reported. This mobile conversion trend is consistent across channels, with similar increases seen for search, social, and display ads as consumers engage more with and complete transactions from mobile devices, Marin adds. In display advertising, Marin reported similar trends: Mobile devices accounted for 40 percent of ad impressions, 54 percent of ad clicks and 38.6 percent of conversions. Mobile conversions increased 4.4 percent quarter-over-quarter and 15.8 percent year-over-year. “We have been following this for the past year and it’s pretty much on track for our predictions from earlier this year,” said Brian Lee, market research analyst at Marin. “It’s just kind of on trend.”
More Consumers Will Convert More Often On Mobile Devices
The rise in ad conversions on mobile devices suggests consumers are becoming increasingly more comfortable using smartphones and tablets to complete online transactions, according to Marin. What’s more, Marin expects consumers to continue to increase engagement with brands via mobile ads and to complete more purchases with their mobile devices. Advertisers, in turn, are taking advantage and augmenting their investment in mobile ads for search, social and display channels, according to Marin. Advertisers have also been making more mobile-friendly websites and easier, more intuitive landing pages, and site pages with form fills that are easier to complete on mobile devices, Lee said. “Like, say, a couple of years ago, if you went to mobile site, there was a long form to fill,” Lee said. “Now it’s a lot easier to check out, linking to your Google Wallet information or whatever. It’s a lot easier to convert than before.”
The Mobile Disparity: Ad Spend vs. Conversion Share
However, a discrepancy remains between the amount advertisers spend on tablets and the clicks on them. For instance, looking at search, Lee said there’s about 8 percent of spend on tablets versus 15 percent of clicks and 12 percent of conversions. “Advertisers should be looking to spend more on tablets because consumers are converting more often than advertisers are spending,” Lee said. “The proportions are off.” In addition, it’s always been difficult for mobile advertisers to correctly attribute mobile conversions because a consumer might click on an ad, but then go to a store, make a phone call or complete the purchase with a desktop, and it’s hard for advertisers to track that, Lee said. “Until an advertiser can properly attribute these conversions back to the initial mobile click, it will be hard to definitively quantify the number of mobile conversions and conversion rate,” Marin said. “Across the board, there is a disparity in mobile spend versus conversion share, and understanding where conversions are coming from can help an advertiser correctly allocate spend to where it drives the most revenue.” And even though it is hard to track and measure, advertisers need to pay attention to consumers who are clicking on mobile ads because they are far more likely to actually visit stores, Lee added.
60% Of All Spend Is On Mobile For Social
In addition, Marin found about 60 percent of all spend is on mobile for social. “Social is a big mobile kind of pusher,” Lee said. “So if you’re looking to invest in social, it’s definitely worth also kind of expanding more into mobile social than desktop social.” Marketers should take advantage of the mobile reach and engagement that social platforms have, while leveraging the relatively higher conversion rates on desktops and search, Marin said. “Properly utilizing each platform and device to their relative strengths will become more crucial as we enter the holiday season in Q4,” according to the study.